SHIPPING AND WARRANTY
Wrecklab (“we” and “us”) is the operator of (https://www.wrecklab.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1. Return due to change of mind
Wrecklab will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Wrecklab will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2. Warranty Returns
This warranty covers any defects in material and workmanship in products purchased from www.wrecklab.com for a period of 24 months from purchase. This warranty is subject to the following exclusions:
This policy does not apply if the product has been tampered with, repaired and/or modified by non authorized personnel
- It does not apply to damage caused by an external electrical fault, accident or natural disaster.
- It does not apply if the damage has been caused by intentional or accidental incorrect wiring or other abuse of the product.
- Wrecklab is not liable for any damage to files stored on the SD card or other storage media of the product.
- This policy, including the shipping terms below, does not apply if your product is found not to have a hardware fault.
- To the maximum extent permitted by applicable law, Wrecklab will not accept liability for consequential loss or damage caused by the failure of any of its products, however caused
If the product meets the terms of the warranty cover we will repair the product or replace it with a new or repaired product, of equivalent or more recent version; Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. All repaired or replaced products will be under warranty for the remaining period of warranty of the original purchase or for 3 months, whichever is longer.
If your returned product fails to be eligible for repair or replacement under this policy due to the exclusions above then we will charge the full cost of shipping and repair/replacement.
4. Delivery Terms
4.1. Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2. Transit Time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4. Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5. Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties and Taxes
7.1. Sales Taxes
Sales tax has already been applied to the price of the goods as displayed on the website
7.2. Import Duties and Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Wrecklab encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Wrecklab at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an orderhas already been dispatched, please refer to our refund policy.
9. Customer Service
For all customer service enquiries, please email us at info@wrecklab.com